Installation & setup
New biometric device installation and initial configuration for single or multiple locations.
Biometric & Access Control
Reliable Biometric Attendance for Your Workplace
Surevix provides biometric attendance system installation, basic configuration, troubleshooting, and ongoing support for offices and multi-location businesses. From new device setup to AMC-backed maintenance, we help keep attendance systems accurate and available.
What we help with
Troubleshooting
Support for devices that are not responding, connectivity issues, and attendance data problems.
AMC coverage
Biometric support and preventive maintenance can be included under applicable AMC plans.
Question & Answers
Biometric & Access Control FAQs
Yes. Surevix provides installation and basic configuration of standalone biometric devices for business requirements.
Yes. We can install and configure biometric devices based on your workplace and attendance requirements.
Yes. We can support biometric installation requirements across multiple business locations, subject to the site and system requirements.
Yes. Surevix can provide installation and initial configuration of biometric devices.
Yes. Basic configuration of a standalone biometric device is part of the documented installation service.
Yes. Reinstallation and reconfiguration support is included where the biometric system is covered under the applicable service scope.
Yes. Surevix can troubleshoot biometric system issues and identify the appropriate corrective action.
Yes. We can investigate device, configuration and connectivity-related issues affecting the biometric system.
Yes. We can diagnose the device and determine whether the issue is related to configuration, software, connectivity or the device itself.
Yes. Network connectivity troubleshooting for biometric devices is included within the documented support scope.
Yes. We can check the relevant connectivity and configuration and identify the cause of the issue.
Yes. Device health checks are part of the documented biometric support scope.
Yes. Performance optimization is included within the documented support scope for covered biometric systems.
Yes. Firmware/software support is included within the documented biometric service scope where applicable.
Yes. Administrative/password support can be provided for covered biometric systems, subject to appropriate authorization and device access.
User administration may be supported depending on the biometric device and the access available to Surevix. The exact requirement can be confirmed based on the device model.
Yes. We can assist with supported configuration requirements based on the biometric device and its available functionality.
Yes. Surevix can provide troubleshooting, configuration, health-check and technical support for existing biometric systems where they are covered under the agreed service scope.
Yes. We can assess the existing system and determine the support requirements before taking up the engagement.
Yes. Vendor/OEM coordination is included within the documented service scope where required.
Yes. Biometric support can be included where the system is covered under the applicable AMC plan.
Yes. The documented AMC scope includes periodic preventive maintenance for biometric systems where covered.
Yes. Onsite technical support can be provided according to the applicable service or AMC scope.
We can first check the biometric device, configuration and connectivity. If the issue involves third-party attendance software or integration, the requirement will need to be assessed separately.
Integration requirements can be evaluated based on the biometric device, HRMS/ERP platform and available integration capabilities. Such integration is treated as a separate requirement where applicable.
We can inspect the device and determine whether replacement is required. Replacement hardware is separate from service labour unless specifically included in the approved scope.
The documented service scope covers diagnostics, configuration, troubleshooting and support rather than chip-level or hardware repair. Hardware replacement can be recommended where required.
Yes. We can understand your requirement and recommend a suitable solution based on the number of employees, locations and operational requirements.
Yes. We can provide biometric installation and basic configuration for a new business location.
Typically, we need the number of employees, number of locations, existing biometric device details if any, attendance requirements, connectivity environment and whether integration with another attendance or HR system is required.