Privacy Policy
Last updated: 8 October 2026
Surevix IT Solutions Pvt. Ltd. (“Surevix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website https://surevixitsolutions.com/, contact forms, consultation requests, WhatsApp communications, and other business interactions.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. By using our website or services, you agree to the practices described in this policy.
1. Who we are
Surevix IT Solutions Pvt. Ltd.
Office No 12, Building No. 12/B, Shivri CHSL, Karvenagar,
Kanjurmarg East Near Railway Station Sky Walk,
Mumbai – 400042, Maharashtra, India.
- Email: Support@surevixitsolutions.com
- Phone: +91 7777 095038
2. Information we collect
We may collect the following categories of information:
2.1 Information you provide to us
- Full name
- Email address
- Phone / WhatsApp number
- Company or website details (if shared)
- Service category or enquiry type
- Message content, issue description, or consultation details
- Any other information you voluntarily submit through forms, email, phone, or chat
2.2 Information collected automatically
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, referring URL, and time spent on the site
- Cookies and similar technologies used for site functionality and analytics (where enabled)
2.3 WhatsApp and messaging information
If you contact us on WhatsApp or we communicate with you through Meta WhatsApp Business / Cloud API channels, we may process message content, your WhatsApp number, message timestamps, delivery/read status, and related technical metadata required to operate the conversation.
3. How we use your information
We use personal information for legitimate business purposes, including to:
- Respond to enquiries, support requests, and consultation forms
- Provide IT support, AMC, hardware, mailing, audit, consulting, and related services
- Communicate about quotes, appointments, service updates, and follow-ups
- Improve our website, services, and customer experience
- Maintain security, prevent spam/fraud, and troubleshoot technical issues
- Comply with legal, regulatory, accounting, or contractual obligations
We do not sell your personal information.
4. Legal bases for processing
Depending on the context, we process personal data based on one or more of the following:
- Your consent (for example, when you submit a form or start a WhatsApp chat)
- Performance of a contract or steps requested before entering a contract
- Our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights
- Compliance with applicable law
5. Sharing of information
We may share information only when necessary with:
- Internal team members involved in responding to your request
- Trusted service providers who help us operate our website, email, hosting, analytics, or messaging platforms (including Meta/WhatsApp where applicable)
- Professional advisers (legal, accounting) when required
- Government or law-enforcement authorities when legally required
Third-party processors are expected to handle information securely and only for the purposes we instruct, subject to applicable terms and laws.
6. Cookies and tracking
Our website may use cookies or similar technologies to enable core functionality, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Data retention
We retain personal information only for as long as needed for the purposes described in this policy, including responding to enquiries, delivering services, maintaining business records, resolving disputes, and meeting legal requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.
8. Data security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your rights and choices
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of information where we are not legally required to keep it
- Withdraw consent where processing is based on consent
- Opt out of non-essential marketing communications
To exercise these rights, contact us at Support@surevixitsolutions.com. We may need to verify your identity before fulfilling a request.
10. Children’s privacy
Our website and services are intended for business and adult users. We do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
11. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their privacy policies separately.
12. International transfers
Some tools we use (for example hosting, email, or messaging providers) may process data on servers located outside India. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards consistent with applicable law and provider terms.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will be revised when changes are published. Continued use of the website after updates means you acknowledge the revised policy.
14. Contact us
If you have questions about this Privacy Policy or our data practices, please contact:
Surevix IT Solutions Pvt. Ltd.
Email: Support@surevixitsolutions.com
Phone: +91 7777 095038
Address: Office No 12, Building No. 12/B, Shivri CHSL, Karvenagar, Kanjurmarg East Near Railway Station Sky Walk, Mumbai – 400042.
You can also reach us through our Contact Us page.